by Darren Chamb..., Dave Cross, and Andy Wardley

O'Reilly Media

Preface Perl Template Toolkit is an introduction to the Template Toolkit. The Template Toolkit is most often used in the creation of web sites, but it can be used as a general text manipulation tool. It is a presentation management system that allows you to separate aspects of presentation from the rest of an application, in the same way that a database allows you to separate storage concerns. The information in this book is based on Version 2.10 of the Template Toolkit, released in July 2003. The Template Toolkit will continue to evolve. Apart from bug fixes and minor updates, the Version 2.* branch will remain pretty much the same as it is now. Version 3, expected sometime in 2004, will include new features and some changes to the internal architecture. However, it is an important requirement that new ver- sions of the Template Toolkit are backward-compatible with previous versions

(2011)

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by Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamb..., and Richard Foley

O'Reilly Media

Chapter 1 CHAPTER 1 What Is Ticketing? If your organization is anything like any of ours, there’s always a lot of stuff to do. Vendors need to get paid. Customers need to get invoiced. Staff need to do work for customers. Sales inquiries need to be answered. Bugs in hard- or software need to be fixed, and everyone needs to know that they have been fixed. Somebody needs to take out the garbage. And at the end of the day, you’ve got to know who wanted what, who did it, when it got done, and most importantly what remains undone. That’s where a ticketing system comes in. Why “Ticket”? The convention is to call each request or piece of work a Ticket. When a new thing comes into the system, we give it a virtual slip of paper with a number, much like the ticket for checking your coat at

(2007)

eBook €27.00